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Moen Warranty Guide — Limited Lifetime Warranty, Free Parts & How to Claim (2026)

Moen's Limited Lifetime Warranty is one of the best in the faucet industry. It covers free replacement parts for the life of the original purchaser. This guide explains what is covered, how to file a claim, and tips for getting the most out of your warranty.

Quick Answer

  • Moen replaces defective parts for free (cartridges, handles, spouts, aerators).
  • Call 1-800-BUY-MOEN (1-800-289-6636) with your model number.
  • Covers original purchaser for the lifetime of the product (residential).
  • Installation labor is NOT covered (you install or hire a plumber).

What Moen's Warranty Covers

Cartridges

Free replacement cartridges (1222, 1225, 1224, 1255, M-CORE) for any Moen faucet or shower valve.

Handles & Trim

Free replacement handles, escutcheon plates, and trim pieces if they become defective.

Spouts & Sprayers

Free replacement spouts, pull-down sprayer heads, and hoses for defective units.

Finish

Coverage against tarnishing, corroding, or flaking of the finish during normal residential use.

Aerators & Small Parts

Free aerators, O-ring kits, and small internal components.

Smart Product Electronics

U by Moen digital controller components. Flo has separate 2-year warranty terms.

How to File a Moen Warranty Claim

  1. 1Find your Moen model number. Check the label under the sink, on the faucet base, or inside the handle. See our Model Identification guide if you cannot find it.
  2. 2Call 1-800-BUY-MOEN (1-800-289-6636). Moen's customer service is available Monday-Friday, 8am-7pm ET, and Saturday 9am-3pm ET.
  3. 3Describe the issue and provide your model number. The representative will determine the correct replacement part.
  4. 4Moen will ship the replacement part to your address at no charge. Typical delivery is 5-7 business days.
  5. 5Install the replacement part yourself or hire a plumber. Installation labor is not covered.

Moen Customer Service: 1-800-BUY-MOEN (1-800-289-6636) · Mon-Fri 8am-7pm ET, Sat 9am-3pm ET

What Is NOT Covered

  • Installation and labor costs
  • Damage caused by misuse, abuse, or improper installation
  • Normal wear in commercial (non-residential) applications
  • Products not purchased through authorized Moen retailers
  • Consequential or incidental damages (water damage from leaks, etc.)
  • Products modified or repaired with non-Moen parts

Cost, Time & Difficulty

Cost: Parts are free. You only pay for shipping (Moen usually covers this) and installation labor if you hire a plumber ($75-200 depending on the job).

Time: Expect 5-7 business days for part delivery. Most DIY installations take 15-60 minutes depending on the part.

Difficulty: Cartridge replacement is easy-to-moderate DIY. Handle and aerator replacement is very easy.

Moen Warranty FAQ

Does Moen really replace parts for free?
Yes. Moen's Limited Lifetime Warranty covers free replacement of defective parts (cartridges, handles, spouts, aerators, finishes) for the original purchaser. Call 1-800-BUY-MOEN with your model number. They will ship a free replacement part. You are responsible for installation.
How do I get a free Moen cartridge under warranty?
Call 1-800-BUY-MOEN (1-800-289-6636). Provide your faucet model number. Moen will ship a free replacement cartridge to your address. Typical delivery is 5-7 business days.
What is NOT covered by Moen's warranty?
Labor and installation costs, damage from misuse or abuse, normal wear on finishes in commercial applications, and products not purchased through authorized retailers. The warranty also does not cover consequential or incidental damages (like water damage from a leak).
Does Moen's warranty cover the finish?
Yes. Moen's warranty covers most finishes (Chrome, Brushed Nickel, Matte Black, etc.) against tarnishing, corroding, or flaking during normal residential use. Spot Resist finishes are specifically designed to be durable and are fully covered.
How long does Moen's warranty last?
Moen's Limited Lifetime Warranty lasts for the lifetime of the original purchaser for residential products. Commercial products have a 5-year limited warranty.
Can I transfer Moen's warranty to a new homeowner?
The warranty is non-transferable. It covers the original purchaser only. However, Moen's customer service is known for being generous even with non-original owners. It is worth calling.
Does Moen warranty cover Flo Smart Water Monitor?
Flo by Moen products have their own warranty terms. The Flo Smart Water Monitor has a 2-year limited warranty. The optional FloProtect subscription includes additional coverage. Contact Flo support separately.
I do not know my Moen model number. Can I still file a warranty claim?
Moen's customer service can often help identify your product from a photo. Call 1-800-BUY-MOEN or use the Moen website's product identifier tool. See our Model Identification guide for tips.

Related Moen Resources

Moen Coupon Codes Moen Repair Guides Moen Installation Guides Moen Troubleshooting Identify Your Moen Model Moen Reviews